Positive Luxury privacy commitment
The Positiveluxury.com website (the “Site”) and the Positiveluxury.com are owned and operated by Positiveluxury.com. We are committed to safeguarding your privacy online. We will only collect, store and use your Personal Information for the specific purposes of supporting and enhancing our relationship with you. We only share your Personal Information in accordance with the General Data Protection Regulation effective 25 May, 2018 and other applicable laws. You may contact Positiveluxury.com at any time with any privacy questions or concerns and to see the Personal Information you have given us and request correction.
How does Positive Luxury collect your Personal Information?
We call Personal Information that identifies, or that could reasonably be used to identify, you as an individual, as “Personal Information”.
We may collect Personal Information through some of the following ways:
What sort of Personal Information will Positive Luxury collect about you?
In addition to personal details such as your name, address, email and telephone number, Positive Luxury may also collect some of the following Personal Information details about you:
We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at Positiveluxury.com. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
How we use your Personal Information
All the information we collect via the Site, or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your Personal Information only for:
Passing on your orders to your chosen Positiveluxury.com seller(s) so they can supply goods and services to you and for customer administration. Our sellers may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
Processing payments and preventing fraudulent transactions.
Planning and managing Positiveluxury.coms business activities, including analysis of customers’ shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
During your registration process you are given the opportunity to select some of the ways in which we may use your Personal Information.
We will treat all your Personal Information as private and confidential, although we reserve the right to disclose this information in certain circumstances, as set out below:
Managing your orders
We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.
We call data other than Personal Infrmation “Other Data.” We collect Other Data through a varity of sources. One of our sources for Other Data is our Trustmark app, cookies used throughout our site, and other technologies that record Data about the use of our websites, websites that implement our Services, and the use of our Services generally.
Other Data we may collect includes:
How We Use Other Data
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at positiveluxury.com, you’re agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all Personal Information stored by us is kept on a server in a secure environment.
Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. SSL is provided by Comodo SSL.
We do not store or process your card details ourselves, they are processed and stored via PayPal and Stripe, as third party service providers.
Only employees, our partners and any third party service providers such as Nona Creative who need the information to perform a specific job are granted access to personally identifiable information.
Storing your credit and debit card details
We do not store your credit or debit card details with Positiveluxury.com when you purchase a product with us. All sensitive information is protected with a Secure Socket Layer (SSL) protocol. Personal Information is protected by our respective third-party payment gateways, PayPal, which provides world-class security, and Stripe.
We will not keep your Personal Information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you choose to exercise this right, then any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. Please contact Customer Service at firstname.lastname@example.org
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose Personal Information online in non-protected environments – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your Personal Information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafÃ©. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Choice and Access
You have choices regarding our use and disclosure of your Personal Information:
Information or you do not wish to receive marketing-related emails from us then there are a number of ways you can unsubscribe. These are as follows:
Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Positiveluxury.com does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
What is our policy on children users of our Site?
We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our Site is directed to persons under 13. If you are under 13 years of age, please do not use or access our site at any time or in any manner. If Positive Luxury learns that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 13 has obtained a Positive Luxury account, then you may alert us at the address below and request that we delete that childs Personal Information from our systems.
Alternatively, you may call us at +44 203 582 3212. Our business hours are Monday to Friday, between 09:00 to 18:00 hours (GMT).
To see all the information we have about you, and to correct any inaccuracies, please write to us at: Positiveluxury.com , 81 Leonard Street, London EC2A 4QS.
Sellers privacy policies
The sellers are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.