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SENIOR ACCOUNT MANAGER: AMERICAS

JOB DESCRIPTION

Job Title:             Senior Account Manager: Americas

Location:             Remote Working (clients predominantly based in New York and California, but most work is undertaken remotely)

Reports To:         Accounts Director (based in London)

ROLE SUMMARY

We are looking for a confident individual to work as part of our growing global account management team and a founding member of Positive Luxury’s Americas team, our first satellite ‘office’ outside the UK. Your main goal will be to develop strong, trust-based, high-value relationships with our growing base of clients in North, Central and South America. Leveraging our unique assessment and certification programme, you will help brands, retailers and suppliers maximise their positive environmental and social impact and accelerate adaptation of their business model to the new climate economy. This role will require you to work with flexibility, energy, and commitment. The ideal candidate will be somebody with first-hand knowledge of ESG practice, great interpersonal skills, and a passion for luxury. 

KEY RESPONSIBILITIES

Develop and maintain relationships with individuals and teams at different levels in our clients’ organisations

Work with the Business Development team to onboard clients and deliver outstanding client services from the start of their journey with Positive Luxury

Guide clients through the assessment process, establishing a measure of baseline performance, identifying risk, prioritising necessary changes, and equipping clients with targeted tools and coaching to ensure each reaches our minimum certification standards across each of the four pillars of our framework

Partner with the Marketing team to equip and motivate clients to optimise communication of their Butterfly Mark certification to grow brand awareness of the trust make and enable clients to build trust with key stakeholders

Post-certification, leverage the insights provided through our reporting suite and ongoing knowledge programme to hold regular strategic review meetings with each of your clients on a quarterly or bi-annual basis, instilling a mindset of continuous improvement and helping future-proof client against changes in legislation, best practice, and stakeholder sentiment

Ensure brands commit to renewal and reassessment prior to the expiry of the two-year Butterfly Mark trademark license

Track your clients’ usage of the Butterfly Mark license across their communications and other touchpoints

Work closely with Marketing to showcase our clients’ sustainability journeys through:

Knowledge of the brands, suppliers, and retailers suitable for editorial opportunities and PL-led brand campaigns

Provision of content and copy for case studies

Maintaining an active library of testimonials

Support the organisation of annual events such as the Positive Luxury Awards and other community-enhancing activities

Update and maintain client databases and CRM systems

Maintain an up-to-date understanding of sustainability practice and trends through ongoing research and analysis to give clients the best advice possible

KEY ATTRIBUTES

Education to a bachelor’s degree level 

5 – 8 years’ experience in sustainability and/or ESG practice within a company or consultancy, or a client services / account management role in an organisation which provided sustainability services as all or part of its proposition. A master’s degree specialising in an area of sustainability, supplement by 5+ years professional experience, would also be considered

Strong interpersonal and influencing skills, able to communicate effectively with individuals across all levels

Ability to work to deadlines, with the organisation and time management skills necessary to effectively handle multiple clients at one time 

A proactive, self-driven, solutions-oriented individual 

Highly collaborative team player with a mindset of continuous improvement

2+ years people management experience, enabling you to grow the account management function alongside our growth in client numbers in the region

Experience within a global organisation would be an advantage

Capacity to work in a high-growth, fast-paced SME environment

Excellent written and spoken English. Professional-level Spanish, Portuguese, or French language skills an advantage

Demonstrable interest in the luxury industry and ideally practical experience in one of the verticals we support: fashion & accessories, jewellery & watches, beauty & fragrance, premium drinks, interiors & living and travel & leisure

COMPENSATION 

Base salary $50-$60K depending on experience, plus medical and 401K contributions

Enrolment in the company’s annual incentive scheme

22 days’ vacation per year, plus US Federal Holidays

Contribution to healthcare and retirement

ABOUT US

Positive Luxury’s mission is to shape a sustainable future for luxury by redefining the business model and rebuilding consumer trust. Since 2011 we have been helping luxury businesses accelerate adaptation to the new climate economy. Our assessment and certification programme is the only one designed for the specific practices and material risks of the luxury industry. The Butterfly Mark, a trust mark of excellence hard-won by the companies that bear it, is tangible, independent evidence to consumers and other stakeholders that a luxury business is operating in line with the highest standards of sustainability across the entire value chain. 

OUR FUTURE

When you join Positive Luxury, you join a small but growing team of luxury and sustainability experts working together to create a culture that values purpose, collaboration, excellence, and optimism above all else. Entering a phase of rapid growth and transformation, Positive Luxury is the ideal environment for those who want to work at the forefront of cultural and economic change. We will encourage you to exercise initiative in an environment where your character as well as your ideas are valued.

EVERYONE IS WELCOME

Positive Luxury is an equal opportunity employer, diverse and inclusive. With ESG at the heart of our business proposition, we are committed to recruiting, employing, training, compensating, and promoting regardless of race, gender, ethnicity, sexuality, national origin, disability, age, and other protected status. We aim to be the place where a diverse mix of talented people work together to make the greatest possible positive impact on nature and society. 

To be considered for this role at Positive Luxury you must have a US passport or be entitled to work and remain in the US indefinitely. If you require additional equipment or support to participate in the job application or interview process, please let us know by contacting careers@positiveluxury.com.  

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