How it works

We’re a marketplace

When you shop with positiveluxury.com, you’re shopping from companies that have been assessed by Positive Luxury and have the Butterfly Mark. We call them the sellers. That means everything on our site is sold and sent directly by them. All businesses on our website are purpose-driven brands that demonstrate their positive social and environmental impact.

We do things differently

All our products are handpicked by us. And because we’re really rather picky, you’ll find only the most unique, inspiring and surprising of products and brands on our site.

We make shopping easy

You can order from as many sellers as you like — you’ll only have to pay once through our simple checkout. Just remember that if your items come from different sellers, delivery costs and timings might vary, and your items may arrive separately (who doesn’t love multiple surprises in the post?).

We’re here to help

Have a question about a product, or want to know if it can be made specifically to your requirements? You can get in touch with the seller directly by clicking ‘ask a question’ on any product page. Alternatively, you may e-mail Positive Luxury customer support at customerservice@positiveluxury.com.

We’ll keep you posted

Every time you shop, you’ll receive an email to confirm that we’ve received your order and payment, and then another to confirm dispatch and delivery times from our seller, once they have accepted your order.

We’re all about safe and secure shopping

All purchases made on Positive Luxury are processed and handled exclusively through PayPal, a third party provider. PayPal accepts all major credit and debit cards, including Visa/Delta/Electron, MasterCard/Eurocard, Maestro and American Express, and provides world-class security for payments. In addition, our website is endorsed with Secure Socket Layer (SSL) certificates. So you can be extra sure your shopping is safe with us.

We’re all ears

We may reach out to you a few times a year to carry out assessment and analysis (for example, market, customer and product analysis). This enables us to review, develop and improve the products or services which we offer for you.